As a new decade dawns, what does it mean to be a Chief Operating Officer (COO) in financial services?
The COO’s role has undergone significant change since the financial crisis, as COOs are expected to drive organisational change and transformation, as well as lead their businesses’ compliance and governance agenda. The COO’s responsibilities are immense, and continue to expand.
Yet, less than half of financial services companies in the S & P 500 and Fortune 500 now have a COO.
How are COOs adapting to their changing environments? What resources and relationships do they need to help them do so? And will the future COO need to be different to his or her predecessors?
This report explores our findings from the industry’s first major, global study into the changing role of the financial services COO.