Regulatory disclosures & publications

Global template for the communication to clients on the client complaint handling procedure

At BNP Paribas Securities services, we strive to provide our clients with the highest possible standards in service.

BNP Paribas Securities Services has established a complaints management policy for the handling of any clients’ complaints about services provided by BNP Paribas Securities Services or any other matter related to BNP Paribas Securities Services.

Should you have any complaint about BNP Paribas Securities Services products or services, you may contact your client service manager or relationship manager over the phone, by e-mail, at his/her usual e-mail address at your convenience or by post using the address of the BNP Paribas Securities Services entity of which you are a client.

BNP PARIBAS SECURITIES SERVICES, Paris, Zurich branch
Attn. Client Service Management Team
Selnaustrasse 16
8022 Zürich
Switzerland

Your complaint will be handled promptly and free of charge in accordance with our complaints management policy and the client services team will ensure that your complaint is investigated fully and impartially 

Your complaint will be acknowledged within 10 business days in writing.

We will keep you informed of the progress of the measures being taken to resolve the complaint and we will provide a substantive response within a maximum timeframe of 2 months after the date of the complaint. Once the investigation has been completed, we will notify you of the result and where appropriate, what remedial action or redress we intend to take as a result.