Who we are

Securities Services

We are a multi-asset servicing specialist committed to helping our clients achieve their ambitions both in terms of investments and cross-border distribution.

In a changing world, you need a partner that understands the changing market landscape and the intricacies of the securities services industry. Our extensive network of over 90 markets and the rich diversity of our people enable us to provide our institutional clients with the connectivity and local knowledge they need to navigate change in a fast-moving world.

As a forward-thinking business, we continuously invest in new technologies, sustainability and innovation.

Our clients benefit from securities servicing solutions closely integrated with the best-in-class capabilities of the BNP Paribas Group. These include treasury financing and advisory, and global markets solutions.

We are a wholly-owned subsidiary of the BNP Paribas Group and one of the highest-rated asset servicing banks in the industry. With us, clients’ assets are safe and their risks are mitigated.

Our values drive BNP Paribas forward and are a cornerstone of our business. We rely on our strengths that include: stabilityresponsibilityexpertise and being a good place to work.

We listen, we respond and we look forward to working with you.

The Client Experience at BNP Paribas Securities Services

At BNP Paribas Securities Services, client experience is a cornerstone of everything we do. As a long-term partner of choice to our clients, we strive to constantly enhance the quality of our services, speed up interactions and implement innovative solutions.

Discover our ambition in this video.

Securities Services 2 min 14 September 2020

Management team

Patrick
Colle

General Manager

Philippe
Benoît

Head of Strategic Business Development
& Transformation

Alvaro
Camunas

Head of Client Development

Florence
Fontan

Head of Company Engagement & General Secretary

Alessandro Gioffreda

Head of Territory Management

Stéphanie Marelle

Chief of Staff to General Manager

Alain
Pochet

Head of Client Delivery

Feedback and Issues

At BNP Paribas Securities Services, loyalty to our clients is a fundamental principle.

Each and every one of our employees strives wholeheartedly to support our clients and do their jobs with the utmost professionalism.

However, despite this, you may feel that we have not fully met your expectations.

So if you are ever unhappy about something, please let us know, and give us the opportunity to put things right.

Client feedback and complaints in particular is key to our continuous improvement process. Therefore, rest assured that we treat them as a top priority.

Your privileged point of contact for all feedback, positive or negative, is your Client service manager or Relationship Manager in the country where you hold your account(s).

You can contact him/her over the phone or by e-mail, at his/her usual e-mail address at your convenience.

You could also raise your issue or complaint to your Client service manager or Relationship Manager by post, using the address of the BNP Paribas Securities Services entity of which you are a client.

Our commitment

BNP Paribas Securities Services applies a structured and formal complaint handling process.

Your complaints will be acknowledged swiftly in writing. We will keep you informed of the progress of the measures being taken to resolve the complaints and we will provide a substantive response as soon as reasonably possible afterwards.

Once the investigation has been completed, we will notify you of the result and where appropriate, what remedial action or redress we intend to take as a result.

We will also notify you of the options open to you, including the possibility to refer your complaint to an alternative dispute resolution entity or to a financial ombudsman, and the possibility for you to take civil action.

Our organisation welcomes all feedback, positive or otherwise, and we will always be thankful for the time you take to share your concerns with us.

We value your complaints as opportunities for us to learn and to constantly improve in order to meet your expectations.

Quality Management Qualifications

cnil certification

Certification from the French Data Privacy regulator for the Bank’s data privacy training framework in France

isae 3402/ssae 16

Certification of our global custody, local custody, securities lending, listed derivatives, fund administration and middle office outsourcing, broker‐dealer outsourcing, corporate trust services, transfer agency, investment reporting and performance and dealing services for most locations concerned

lean six sigma

A methodology deployed in our entire organisation

national institute of sustainable development label

BNP Paribas Securities Services Luxembourg recognised as a socially responsible enterprise