BNP Paribas Securities Services Luxembourg

Securities Services
#1

Investment fund centre in Europe

#3

Fund Administrator

#3

Custodian

Luxembourg market positioning

Established in 1919 in Luxembourg

Active participation and involvement with the regulatory body, industry associations, workgroups

ISAE3402 certified for Fund Administration, Global Custody, Transfer Agency and Private Capital activities

N°1 Depositary for Private Capital Funds (10.72% market share)

1st Investment Fund Centre in Europe

My role as a leader is to ensure
we always stay true to our DNA

Robert van Kerkhoff,
BNP Paribas Securities Services,
Head of Luxembourg, Ireland & Channel Islands

About BNP Paribas Securities in Luxembourg

We are a multi-asset servicing specialist committed to helping our clients achieve their ambitions both in terms of investments and crossborder distribution. In a changing world, you need a partner that understands the changing market landscape and the intricacies of the securities services industry. Our extensive network of over 90 markets and the rich diversity of our people enable us to provide our institutional clients with the connectivity and local knowledge they need to navigate change in a fast-moving world.

A forward-thinking business, we continuously invest in new technologies, sustainability and innovation.
Our clients benefit from securities servicing solutions closely integrated with the best-in-class capabilities of the BNP Paribas Group. These include treasury financing and advisory, and global markets solutions. We are a wholly-owned subsidiary of the BNP Paribas Group and one of the highest-rated asset servicing banks in the industry. With us, clients’ assets are safe and their risks are mitigated. Our values drive BNP Paribas forward and are a cornerstone of our business. We rely on our strengths that include: stability, responsibility, expertise and being a good place to work.

Today, BNP Paribas Securities Services has a local presence in 35 countries across five continents and a global custody network covering over 90 markets. Our flexible around-the-clock processing is accessible from any time zone.

Services

Asset Servicing

  • Global Fund Distribution
  • Investment Analytics
  • Depositary Bank and Trustee Services
  • Fund Administration and Middle Office Outsourcing
  • Private Capital
  • Collateral Access

Clearing and Custody

  • Middle and Back Office – Outsourcing for Banks and Brokers
  • Clearing, Settlement and Custody

Corporate Trust

  • Corporate Action for Debt and Equity Issuers
  • Loan Administration
  • Conventional Debt Services
  • Securitisation and Structured Products
  • Employees Incentive Plans Administration
  • Investor Services

Markets Services and Financing Services

  • FX and Passive Currency Overlay
  • Financing Solutions
  • Securities Lending and Borrowing
  • Cash and Liquidity
  • Dealing services
Active member of the following associations
Who to contact for a complaint?
Expand to learn more about the process

The Client can address any complaint to the Bank in accordance with the Bank’s complaint management policy which has been defined according to the CSSF Regulation N°16-07 relating to out-of-court complaint resolution. The details are also described on the Bank’s Internet site: https://securities.cib.bnpparibas/luxembourg/

1. Any complaint has to be addressed either to the client development department or to the head of an operational department of the Bank in accordance with the contact details provided to you and shall include the full name and address of the Client as well as its account number.

The Client will receive a written acknowledgement of its complaint within 5 business days after receipt by the Bank of the Client’s complaint, unless the answer itself is provided within this period.  An answer to the Client’s complaint will be provided by the Bank within a period which cannot exceed one month after the date of receipt of the complaint. If an answer cannot be provided within one month, the Bank shall inform the Client of the causes of the delay and indicate the date at which its examination will be achieved.

2. In the absence of an answer or a satisfactory answer, the Client has the opportunity to raise the complaint up to the level of the management of the Bank. For this purpose, the Client can contact one of the following members of BNP Paribas Securities Services Luxembourg’s Management Committee

Mr. Robert van Kerkhoff, Head of Location

Mrs. Yasmine Din, Head of Client Services Management & Market Specialists

Mr. Christian Dominique, Head of Client Delivery – Banking Services Operations and Corporate Trust Operations

To ensure a more efficient reply, the Client shall include the reference indicated in the Bank’s response to the initial complaint.

3. If the complaint handling at the level of the responsible person as referred to in the paragraph 2. does not result in a satisfactory answer within one month, the Client can file a request to the CSSF within one year after the filing of the complaint with the Bank, in the context of the out-of-court complaint resolution procedure at the CSSF.  If the case arises, the Bank confirms its decision to have recourse to the out-of-court complaint resolution procedure to resolve the dispute.

If the Client is willing to file a request with the CSSF, acting as an out-of-court complaint resolution body, it shall do so in writing, either by post or by fax or by email (to the address /number available on the CSSF website) or online on the CSSF website. In order to facilitate the filing of a request, the CSSF publishes a form on its website: www.cssf.lu/fr/consommateur/reclamations/

All necessary information concerning the content of the request to be addressed to the CSSF can be found in the CSSF Regulation N°16-07 relating to out-of-court complaint resolution which can be found on the CSSF website.